Privacy Policy

At CyberFrog Solutions Ltd (“CyberFrog”, “we”, “our”, or “us”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or interact with us.

Who We Are

CyberFrog Solutions Ltd
200 Brook Drive, Green Park, Reading, England, RG2 6UB
Email: hello@cyberfrog.co.uk

What Personal Data We Collect

We may collect and process the following information:

• Contact information – name, email address, phone number (e.g. through contact forms)

• Technical data – IP address, browser type, device info (via cookies and analytics)

• Support or service requests – details of enquiries or issues reported

• Marketing preferences – if you opt-in to receive updates or newsletters

How We Collect Data

We collect data when you:

• Fill in a form on our website

• Contact us by email or phone

• Interact with us on social media

• Visit our website (via cookies and analytics tools)

Why We Use Your Data (Legal Basis)

• Responding to enquiries – Legitimate interest

• Providing IT support and services – Contractual necessity

• Sending marketing emails – Consent (opt-in)

• Improving website performance – Consent (via cookies)

• Legal or regulatory obligations – Legal obligation

Who We Share Your Data With

We may share data with trusted third parties that help us run our business, including:

• Website hosting providers (e.g. Hostinger)

• Analytics tools (e.g. Google Analytics, Meta Pixel)

• Email marketing platforms (e.g. MailerLite)

• CRM or ticketing systems (if used)

We only share data when necessary and ensure all providers meet GDPR standards.

How Long We Keep Your Data

We retain personal data only as long as needed for its intended purpose:

• Contact form submissions: up to 12 months

• Client service records: up to 7 years (for legal/accounting compliance)

• Marketing consent: until you unsubscribe or withdraw consent

Your Rights Under GDPR

You have the right to:

• Access a copy of your data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the ICO (www.ico.org.uk)

To exercise these rights, contact us at hello@cyberfrog.co.uk.

How We Protect Your Data

We take data protection seriously and use measures such as:

• SSL encryption on our website

• Password-protected systems

• Limited access to personal data

• Regular updates and backups

Third-Party Links

Our website may include links to third-party sites (e.g. LinkedIn, partner tools). We are not responsible for their privacy practices—please review their policies separately.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with the updated date shown above.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can contact us at:
Email: hello@cyberfrog.co.uk
Address: 200 Brook Drive, Green Park, Reading, England, RG2 6UB